Terms and Conditions
These Terms and Conditions apply to the purchase and use of Chatpat Candy, Imli Laddu, Hing Goli, and Anardana Goli sold on Desii Joy. By accessing or purchasing from our website, you agree to the following terms.
1. Product information
- Products include traditional candies and mouth fresheners made using ingredients such as sugar, spices, herbs, fruit extracts, salts, and flavoring agents, as mentioned on the product label.
- Product images are for representation purposes only. Actual color, size, shape, or coating may vary due to natural ingredients, handmade processes, or batch differences.
- Taste, sourness, sweetness, and spice levels may vary based on individual preference.
2. Ingredients & allergy disclaimer
- Customers are advised to carefully read ingredient lists before consumption.
- Some products may contain or be processed in facilities handling nuts, spices, or allergens.
- We are not responsible for allergic reactions or sensitivities.
3. Usage disclaimer
- Products are intended for consumption as confectionery or mouth fresheners only.
- Excessive consumption is not recommended.
- Not suitable for infants unless clearly stated.
- Keep out of reach of small children to avoid choking hazards.
4. Quality & storage
- Store products in a cool, dry place away from moisture and direct sunlight.
- Changes in texture, stickiness, or hardness may occur due to weather conditions and are normal.
- We are not responsible for quality changes caused by improper storage after delivery.
5. Pricing and availability
- All products are subject to availability.
- Prices may change without prior notice.
- We reserve the right to cancel orders due to stock issues or pricing errors.
6. Orders and payments
- Order confirmation does not guarantee acceptance.
- Payments must be completed through authorized payment gateways only.
7. Shipping and delivery
- Delivery timelines are estimates and may vary depending on location, courier services, or unforeseen circumstances.
- We are not responsible for delays caused by logistics partners or external factors.
8. Returns and refunds
- Due to the nature of edible products, candies and confectionery items are non-returnable and non-refundable once delivered.
- Returns or refunds are accepted only if the product is damaged, expired, leaking, or incorrect at the time of delivery.
- Issues must be reported within 24 hours of delivery with clear images.
9. Regulatory compliance
- All food products comply with applicable FSSAI regulations and food safety standards.
- FSSAI license details are provided where required.
10. Intellectual property
- All product descriptions, images, labels, and website content are the intellectual property of Desii Joy.
- Unauthorized copying or commercial use is prohibited.
11. Limitation of liability
- Our liability, if any, is limited to the purchase value of the product.
- We are not liable for indirect or consequential damages arising from consumption.
12. Governing law
- These Terms and Conditions are governed by the laws of India.
- Any disputes shall be subject to the jurisdiction of courts.
13. Changes to terms
- We reserve the right to update or modify these Terms and Conditions at any time.
- Continued use of the website implies acceptance of the updated terms.